Nugent Galbally is Australia’s renowned specialist in this complex field of Location Services.
We are used by Government Departments, Financial Institutions, insurers, Law Firms, Liquidators, Realtors, Security Firms and even our peers in the collections and mercantile field to locate people in all sectors of the community across all regions of the Globe.
One of our core strengths has always been our ability to locate people, information, chattels and the “unseen”. Skip Tracing has been a core activity of our business since inception and we view our work as both a science and an art. Our Skip Tracing efforts are compliant, and investigation based rather than “search & gather” collections based approaches.
Test our Services. Measure our results. Calculate your NROI. Project your NROI against your existing SKIP portfolio. Make your own decision against this evaluation.
Then call us on 1300 711 313 to get the best, most cost effective results.
Nugent Galbally Legal Services focuses on engaging the best legal practioner for the client desired legal outcome. We have learnt from experience that the inhouse legal resources is not a sensible approach with debt recovery; due to the broad variation in matters we deal with requiring different specialisations combined with local knowledge that yields the best results.
Our collection representatives will engage the most appropriate law firm in the jurisdiction of the debtor for escalation. With dedicated partners and law firms in all states and territories of Australia and New Zealand, this is an opportunity to try to recover the debt amicably.
A door knock to an address is a very significant tool in the collection process.
Our field operatives are all extensively trained and licensed to collect arrears. Our field agents will be armed with all the pertinent information regarding that particular debtor, the debt, the contract and the description of the goods.
The primary objective when at the address is to negotiate the collection of the arrears, and in addition, to ascertain the debtor’s contact details and financial position. If we are unable to collect the arrears, then the agent will complete all the details requested on our field questionnaire sheet. This will then paint the ‘financial picture’ of the debtor in question. You will be armed with the information and be able to decide as to what next course of action you may take.
Our trained staff visit these debtors at home, or office, and ensure they acknowledge and commit to paying the debt. This increases the collectability rate by up to 50% for debts as it provides certain contact and communication.
It is not based only on the debtor visitation – it is more based around the quality of the people we use and the visitation approach we take with the debtor. We ensure we use a compliant, fair but firm (non-threatening) approach. Our aim is to ensure through this face-to-face communication, an understanding with the debtor that we will continue to pursue the debt on behalf of our clients.
Process serving is when one of our skilled field agents, hand delivers a court document to a person, commonly known as the defendant (or debtor). When the court document is delivered, the agent then signs an affidavit confirming the service, and delivers it back to the person who initiated legal proceedings (the plaintiff). The idea behind using an unbiased Process service provider, is to ensure that the defendant received the documents appropriately. Defendants are known to try and avoid receiving the documents, in the hopes that they will avoid court.
A process server can find, deliver and legally confirm that the defendant has received the documents, thereby enabling proceeding to start.
Court issued document such as Summonses, Complaints, Writs, Subpoenas, and other documents can be served.
We cover documents from the Magistrates court (from all states and territories), Supreme and Federal court as well as the District, Family and Children's courts, Law Firms, Government Departments and Local Councils.
Efficient service delivery and legal expertise are the principles on which Australian Legal Field Services are founded on.
We are well versed in the regulations surrounding service of documents in each jurisdiction.